Copertina di Property Management
Titolo del libro:

Property Management

The Service Quality Approach To Occupiers's Satisfaction in Rental Housing

LAP LAMBERT Academic Publishing (26.02.2014 )

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ISBN-13:

978-3-659-11675-9

ISBN-10:
3659116750
EAN:
9783659116759
Lingua del libro:
Inglese
Risvolto di copertina:
High-rise building satisfaction goes beyond provision of shelter. It includes, provision of services, utilities such as water supply, electricity, access roads, drainage system, refuse disposal facilities as well as prompt attention to repairs and maintenance. However, most times professionals or organizations in high-rise building management are concerned with the economic value and functionality of the building without considering its satisfaction to the user of space. On this premise, this work evaluates tenant/user satisfaction as a good measure of high-rise building maintenance/building performance. The work adopted a cross-sectional research design approach and analyzed quantitatively.The results show that opinions and expectations of the tenant/occupiers in high rise residential buildings are central to improving service delivery by property management firms toward customer satisfaction. Effective property management should be customer driven. Tenants are highly dissatisfied with communication, creating a gap between customer expectation and perception of service quality. Lack of interaction becomes a major reason for non-satisfaction of service quality.
Casa editrice:
LAP LAMBERT Academic Publishing
Sito Web:
https://www.lap-publishing.com/
Da (autore):
Esther Oromidayo Thontteh
Numero di pagine:
184
Pubblicato il:
26.02.2014
Giacenza di magazzino:
Disponibile
categoria:
Tecnologia delle costruzioni e dell'ambiente
Prezzo:
71,90 €
Parole chiave:
service quality, Balance Score Card, Highrise building, Tenant; Gaps model, Occupier satisfaction, Customer satisfaction, facility management, property management

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