Couverture de Service Quality & Customer Satisfaction
Titre du livre:

Service Quality & Customer Satisfaction

An analysis and evaluation of service quality, value offer, satisfaction and loyalty in Indian private telecom operators

LAP LAMBERT Academic Publishing (11-02-2021 )

Books loader

Omni badge éligible au bon d'achat
ISBN-13:

978-620-3-41018-1

ISBN-10:
6203410187
EAN:
9786203410181
Langue du livre:
Anglais
texte du rabat:
Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators.
Maison d'édition:
LAP LAMBERT Academic Publishing
Site Web:
https://www.lap-publishing.com/
de (auteur) :
Kuldeep Kumar, R.S Rai, Anurag Dugar
Numéro de pages:
136
Publié le:
11-02-2021
Stock:
Disponible
Catégorie:
Gestion
Prix:
61.90 €
Mots-clés:
service quality, Value Offer, Customer satisfaction, loyalty, Indian Telecom

Books loader

Lettre d'information

Adyen::diners Adyen::jcb Adyen::discover Adyen::amex Adyen::mc Adyen::visa Adyen::cup Adyen::unionpay Adyen::paypal Paypal CryptoWallet Virement bancaire

  0 produits dans le panier
Modifier le contenu du panier
Loading frontend
LOADING