9783659684166

Influence of quality service on customer satisfaction and loyalty

Melaku Yilma Zeleke

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ISBN-13:

978-3-659-68416-6

ISBN-10:
3659684163
EAN:
9783659684166
Book language:
English
Blurb/Shorttext:
Ethiopia is one of the fast developing economy in Africa. To sustain this development,financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise,retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalty.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Melaku Yilma Zeleke
Number of pages:
88
Published on:
2015-02-18
Stock:
Available
Category:
Money, Bank, Stock exchange
Price:
39.90 €
Keywords:
Loyality, service quality, BANKSEV model, Satisfaction

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